Return & Refund Policy

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Watdian Sdn Bhd will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation.

Please return your purchase to the following address:

WATDIAN SDN BHD  ( 1293219 - W )

Lot 9253, Lorong Industri Tanah Putih Baru 16, Tanah Putih, 25150 Kuantan Pahang.

TEL: 016 - 295 2657

 

REFUND AND RETURN FOR PRE ORDER ITEM. 

  • VIRUS CARE PRODUCT

All pre order for the virus care product will not be allow for doing refund after purchasing / ordering. Customer have to ensure the collect quantity before ordering and we will make the shipment as soon as possible once the stock reached. We can't ensure a accurate date for the parcel to deliver so that customer have to patient while waiting for thier goods to reach their doorstep. Every virus care pre order item will need to take around 90 days for delivery. We will update customer through email if your order can be ship early. 

* VIRUS CARE PRODUCT INCLUDE : SANITIZER, SURGICAL MASK, PPE, DISINFECTANT SPRAY and others related anti bacterial product.

 

Please contact us at  sales@watdian.com / watdian@outlook.com or +6016 - 295 2657  if you have any questions or doubts.